Daisy Designs FAQ - Do you have a question? We have the answers.
After your consultation, we will provide you with a custom quote. When you’re ready to take the next step, we’ll send your contract and we’ll start the design process once we receive your deposit. You will then receive a digital vision board based on designs and styles discussed.
We allow up to three revisions of your digital invitation proofs at no charge to ensure that your wording and layout are perfect! Once the design is finalised, nothing goes to print until every aspect of your invitation is approved by you.
TIP: When ordering wedding stationery, we suggest that you order 10-15 extra invitations.
We will contact you when your order is ready and arrangements will be made to setup a pickup date and time! If you require your order to be shipped, full payment must be received before shipping. Please allow up to 5 business days for shipping. We do not provide personal delivery of individual orders.
For your convenience, Daisy Designs accepts payment in cash, email money transfers, Square and PayPal in which you can use a credit card. When you are ready to place an order, we make it easy for you with a 50% deposit to start the process. The remaining balance is divided into two equal payments.
We suggest ordering your invitations a minimum of 4 months prior to the event, but we prefer 6-8 months. We would recommend sending out the invitations about 8 – 10 weeks prior to the wedding, and possibly longer if you have a significant number of out-of-town guests or if you are planning a destination wedding. Keeping this in mind, it is always best to start the invitation process as early as possible. Design time alone can vary significantly. Please note that many factors can affect your timeline, such as how quickly you respond with your information and design feedback, materials or special papers that may need to be ordered and the complexity and size of your order.
Although there is a very large selection of inks available, we can only do our best to match colour swatches you may have. However, Daisy Designs is not responsible for how colours or designs appear on an individual customer’s screen. Please note that your monitor’s calibration affects what you see on your screen. Colours viewed on computer monitors may vary significantly from one monitor to the next. As such, the colours on the printed piece may differ from what you may see on your monitor. Daisy Designs online proofs are only meant to be a visual tool for proofing, and are only a rough draft of the final printed product. Please keep in mind, different papers give different results as well. Different results may also be seen between the proof, invitation and other secondary items ordered due to the daily printer colour calibration although we strive for the closest duplication possible. Therefore, if there is any question regarding colour(s) or design, please contact us.
We offer one free digital printed proof. If you require more than one printed proof a $75.00/per hour custom design fee would apply for additional proofs, redesigning of your invitation or creating a new graphic. Estimated completion time is based on the complexity of your changes.
Due to the personalized nature of our invitations, all sales are final. Once the client has approved the proof, a refund can not be given.
**Please make sure to review the proof carefully for accuracy before signing off. Daisy Designs is not responsible for mistakes overlooked by the client during proofing process.
If you must cancel your order before the proof approval, there will be a $100 cancellation charge for design and processing fees.
Your order is very important to us and our talented designers put a great amount of time and effort into each and every proof that is created for our wonderful clients. Because of this, design fees are non-refundable. This fee is solely to cover the time, effort and work of the designer in putting your proof together. Please keep this in mind when placing your order, and remember that this policy allows our designers to be 100% dedicated to spending the time necessary to provide you with the most beautiful result possible!
If the item has not yet been processed (e.g. you just placed your order), up to three (3) changes can be made to the design, prior to final approval, at no extra charge. Note: We process and print orders fast, so please contact us immediately in case changes are needed.
Additional revisions/proofs can be provided, though we will charge an additional fee for each subsequent set of revisions requested after the final/2nd proof has been sent. Note: If you request a proof, we will not print and ship your order until you have given final approval.
Text submitted by the client that includes errors or changes requested by the client, to Daisy Designs after an Order has been approved will incur an additional Change Fee, if the order has been processed but not yet printed.
Changes requested after the order has been printed will incur an additional Change Fee, as well as a re-printing costs.
If there is a client error, we will reprint the order to the client’s satisfaction and the client will be responsible for the cost of the reprinted order and additional shipping.
While we work closely with our clients and try to alert them when we notice a potential error, the responsibility for identifying and correcting mistakes to the proofs lies with the client. With so many unusual spellings of names and venue locations, not to mention the myriad styles of wording for wedding invitations, we must trust you to check (and double check!) that everything is worded and spelled the way you want it.
Rest assured that any errors made by Daisy Designs will be corrected immediately at no cost the client. Errors overlooked by the customer and identified after final proof approval will only be corrected and reprinted at the expense of the client. (Consideration will be given to discount the retail value of the reprinted item, if possible.)
In most cases, we can accommodate rush requests. However, we reserve the right to evaluate an order’s complexity along with our current stock of materials and production schedule to determine if we are able to meet your needs.
Please remember that, even for rush orders, we always require proof review and approval before we will move your order into production.
We have a variety of paper and ink colours available for you to choose from. To get a better idea, a consultation is recommended. If you have a swatch, we will be happy to match as best we can.
Our standard shipping and handling fee is $30 for orders that are shipped to cities within Canada and USA.