FAQ – Frequently Asked Questions

Daisy Designs FAQ – Do you have a question? We have the answers?

What is the process for ordering invitations from Daisy Designs?

A consultation is always a good idea but not necessary. Daisy Designs has customized invitations for clients all over North America. A face to face, email or phone consultation can be arranged. After that, we will provide you with a custom quote and electronic mock-up based on designs and styles discussed, usually within 5 working days. Once we have agreed on the details we will email you an Order Agreement along with a deposit invoice.
The 50% non-refundable deposit along with a signed Order Agreement allows us to begin the production process. We will email you a proof of your order incorporating your personal details and requested design elements, usually within 5 working days.

All text supplied by the client will be in the form of an editable text file, either plain text or Microsoft Word. Scanned images of text or text sent by fax will not be accepted.

At Daisy Designs, nothing goes to print until every aspect of your invitation is approved by you. We allow up to three revisions of your digital invitation proofs at no charge to ensure that your wording and layout are perfect! We also require that you a sign a production contract which specifically lists every aspect of your invitation. It is highly recommended that you have several pairs of eyes look at your proofs prior to signing off on them. Check that dates and times are correct and that there are no spacing or spelling errors!

When ordering wedding stationery, we suggest that you order 10-15 extra invitations.

  1. Once we receive your wording, we will create an electronic proof of your invitations in your desired font and style in a JPEG format with the Daisy Design watermark so that you can see what the designed invitation could look like and make any necessary corrections before we send the order to print. We will include all details regarding your order (ie, paper colour, quantity, etc.) within the email as well. We allow up to three (3) changes to the design, before extra custom design fees are incurred.
  2. Review the proof you receive carefully. Make sure all items in wording such as names, addresses, times and places are spelled correctly. Review the invitation details that describe your order.
  3. If any errors exist in the proof, for names, addresses, times, places, or otherwise any text, it is your responsibility, as the client, to bring those errors to our attention, as texts such as these are always variable from client to client. (Quantities of the invitations can be changed up until the time you are ready to send to print. Quantity changes may effect overall cost.)
  4. Once you are satisfied with the wording and details, we will send you an agreement to date and sign via email for an online approval. If you need to change the quantity, you will need to notify us at this time. If you request a printed proof, one can be mailed to you, or you can make an appointment to come to review your selection. (please see notes on colour)
  5. At this point, your invitations will be sent off to print. No further changes will be allowed at this time.
  6. From this point, your invitations will be ready in 2-5 weeks or earlier if it is possible, depending on production schedules and complexity of design.

We will contact you when your order is ready and arrangements will be made to setup a pickup date and time! If you require your order to be shipped, full payment must be received before shipping. Please allow up to 5 business days for shipping. We do not provide personal delivery of individual orders.

When should I order my invitations?

Once you provide a signed approval of your proof, we require a minimum of 2-5 weeks to complete your order. This does not include design time. We would recommend sending out the invitations about 8 – 10 weeks prior to the wedding, and possibly longer if you have a significant number of out-of-town guests or if you are planning a destination wedding. Keeping this in mind, it is always best to start the invitation process as early as possible. Design time alone can vary significantly, depending on complexity of requests. This means that you should start the invitation process as soon as possible in order to ensure that your invitations are delivered in a timely manner.

Please note that many factors can affect your timeline, such as how quickly you respond with your information and design feedback, materials or special papers that may need to be ordered and the complexity and size of your order.

Can you match colours to my wedding theme?

Although there is a very large selection of inks available, we can only do our best to match colour swatches you may have. However, Daisy Designs is not responsible for how colours or designs appear on an individual customer’s screen. Please note that your monitor’s calibration affects what you see on your screen. Colours viewed on computer monitors may vary significantly from one monitor to the next. As such, the colours on the printed piece may differ from what you may see on your monitor. Daisy Designs online proofs are only meant to be a visual tool for proofing, and are only a rough draft of the final printed product. Please keep in mind, different papers give different results as well. Different results may also be seen between the proof, invitation and other secondary items ordered due to the daily printer colour calibration although we strive for the closest duplication possible. Therefore, if there is any question regarding colour(s) or design, please contact us.

We offer one free digital printed proof. If you require more than one printed proof a $75.00/per hour custom design fee would apply for additional proofs, redesigning of your invitation or creating a new graphic. Estimated completion time is based on the complexity of your changes.

What is your Return Policy?

Due to the personalized nature of our invitations, all sales are final. Once the client has approved the proof, a refund can not be given.

**Please make sure to review the proof carefully for accuracy before signing off. Daisy Designs is not responsible for mistakes overlooked by the client during proofing process.

If you must cancel your order before the proof approval, there will be a $100 cancellation charge for design and processing fees.

Your order is very important to us and our talented designers put a great amount of time and effort into each and every proof that is created for our wonderful clients. Because of this, design fees are non-refundable. This fee is solely to cover the time, effort and work of the designer in putting your proof together. Please keep this in mind when placing your order, and remember that this policy allows our designers to be 100% dedicated to spending the time necessary to provide you with the most beautiful result possible!

Is it too late to make a change to my invitations?

If the item has not yet been processed (e.g. you just placed your order), up to three (3) changes can be made to the design, prior to final approval, at no extra charge. Note: We process and print orders fast, so please contact us immediately in case changes are needed.

Additional revisions/proofs can be provided, though we will charge an additional fee for each subsequent set of revisions requested after the final/2nd proof has been sent. Note: If you request a proof, we will not print and ship your order until you have given final approval.

Text submitted by the client that includes errors or changes requested by the client, to Daisy Designs after an Order has been approved will incur an additional Change Fee, if the order has been processed but not yet printed.

Changes requested after the order has been printed will incur an additional Change Fee, as well as a re-printing costs.

What if I approve a proof that contains an error?

If there is a client error, we will reprint the order to the client’s satisfaction and the client will be responsible for the cost of the reprinted order and additional shipping.

While we work closely with our clients and try to alert them when we notice a potential error, the responsibility for identifying and correcting mistakes to the proofs lies with the client. With so many unusual spellings of names and venue locations, not to mention the myriad styles of wording for wedding invitations, we must trust you to check (and double check!) that everything is worded and spelled the way you want it.

Rest assured that any errors made by Daisy Designs will be corrected immediately at no cost the client. Errors overlooked by the customer and identified after final proof approval will only be corrected and reprinted at the expense of the client. (Consideration will be given to discount the retail value of the reprinted item, if possible.)

Is RUSH Production available and what does it cost?

In most cases, we can accommodate rush requests. However, we reserve the right to evaluate an order’s complexity along with our current stock of materials and production schedule to determine if we are able to meet your needs.

Please remember that, even for rush orders, we always require proof review and approval before we will move your order into production.

What are my colour options for papers and inks?

We have a variety of paper and ink colors available for you to choose from. To get a better idea, a consultation is recommended. If you have a swatch, we will be happy to match as best we can.

If I have a problem with my order, what should I do?

If you have an issue with your Order or something is missing from your shipment, we ask that you phone us immediately. Our number is 613.821.1059 or email us.

Daisy Designs strongly encourages its clients to check their Order when it is delivered. Problems with orders will only be addressed by Daisy Designs if notified of the Order Issue/Problem within 7 days of when the Order is delivered. Daisy Designs will not be responsible for issues/problems if they are reported more than 1 week after the Order is delivered.

How does Daisy Designs accept payment?

Daisy Designs accepts payment in cash, cheque, email money transfers, Square and PayPal in which you can use a credit card. When you are ready to place an order, a 50% deposit is required. The remaining amount is due when you pick up your package, or before shipping your order.

A contractual agreement will be given to you if you come in for a proof viewing, or can be sent to you via email or mail, and is to be signed and returned with your deposit. Your deposit will secure your wedding date. A second payment is due prior to ordering materials needed for your stationery.

If I want my order shipped to me, how much will it cost?

Our standard shipping and handling fee is $30 for orders that are shipped to cities within Canada and USA.